4 min readOn Sunday night, 16th of November 2025, the global gold market went through an unexpected and very sharp wave of volatility. As liquidity dropped and prices swung rapidly, the spread on gold instruments such as GOLD, XAUUSD and XAUUSDp widened significantly. This was not unique to PrimeXBT. The same situation appeared across the entire market, and every major platform experienced similar conditions.
Some positions with high leverage were unfortunately liquidated during these sudden price movements.
Even though PrimeXBT cannot influence global market behaviour and cannot take responsibility for the trading conditions created by this volatility, we chose to step in on a voluntary basis. We decided to compensate part of the losses for clients whose positions were liquidated during this unusual event. These funds were transferred directly to affected traders as a gesture of support and to help them return to the market with confidence.
This is also a good moment to remind our community that client protection is a core principle at PrimeXBT. Traders’ funds are always safeguarded. Negative balance protection ensures that clients can never lose more than they have in their account, even in extreme situations. PrimeXBT is also a member of the Financial Commission, an international organisation that helps resolve disputes in the financial services industry. Through the Financial Commission’s Compensation Fund, every eligible client is insured for up to twenty thousand US dollars.
Even in situations that are outside of our control, we stand with our traders. By acting quickly and voluntarily, PrimeXBT demonstrated once again that fairness, transparency and long term trust guide every decision we make. Our clients trade with the reassurance of strong protections and an unwavering commitment to their safety. And beyond that, we remain dedicated to empowering traders with the tools, support and confidence they need to navigate every market move and take control of their trading journey.
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