Complaints Handling
Procedure
Our friendly, multi-lingual Customer Support team is available 24/7 to help resolve your issues quickly and efficiently. For the fastest resolution, please reach out to us via:
to us on our official live chat.
Visit now
to find the answers you need.
Send an email to
support@help.primexbt.com
support.za@primexbt.com
If your issue has not been resolved to your satisfaction and you wish to lodge a formal complaint, please refer to our Complaints Handling Policy in our Legal Centre for detailed information on how to proceed. This document outlines the steps we follow to address formal complaints promptly and fairly.
