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Our Complaints Handling Procedure is designed to ensure that customer complaints regarding our products and services are effectively managed and resolved through an effective and consistent processes.
Therefore, if you are not satisfied with any of our services, as a first step, please contact our Customer Support Department via live-chat or via email at support@help.primexbt.com for a swift resolution.
In case you feel that your complaint was not properly resolved by our Customer Support Department, you may contact directly our internal Compliance Department, which is responsible for reviewing clients’ complaints independently from other departments at complaints@primexbt.com