Complaints Handling
Procedure

Our Complaints Handling Procedure is designed to ensure that customer complaints regarding our products and services are effectively managed and resolved through an efficient and consistent processes.

Therefore, if you are not satisfied with any of our services, as a first step, please contact our Customer Support Department via live-chat or via email at support@help.primexbt.com for a swift resolution.

In case you still feel that your complaint was not properly resolved by our Customer Support Team, you may also submit a complaint directly to our internal Compliance Department by completing this Complaint form or by emailing complaints@primexbt.com. Our Compliance Team is responsible for reviewing clients’ complaints independently from other departments.