6 min readThe relationship between a trading platform and its users is only as strong as the features it provides, and the support it offers. Too many platforms within the crypto industry, only focus on one half of the equation, putting little emphasis on building trust in their users by providing friendly and reliable support under any circumstances.
Beyond the professional trading tools and a variety of financial assets offered by PrimeXBT, we aim to provide exceptional service to our users at all times. The customer experience starts at the time of sign-up, and by requiring no KYC or personal details, it shows our commitment to maintaining user privacy. We provide regular updates and communication through this Medium, Reddit, and social media platforms like Twitter and Facebook. But these are just a few examples of the many ways PrimeXBT serves its clients.
PrimeXBT also offers 24/7 live support staff, waiting to greet customers happily and address any concerns they may have, provide answers to questions, or help them get the most out of the platform.
This was recently put to the test, and we’re proud to share that not only did PrimeXBT meet and exceed all expectations, but we also scored among the highest out of the top five margin trading platforms.
PrimeXBT Goes Head-to-Head Against Binance, BitMEX, Bitfinex, and Deribit
Popular cryptocurrency trader and influencer, Cryptomist, recently decided to put the customer support of five of the industry’s most popular trading platforms to the ultimate test. Cryptomist didn’t let on what the goal of the exercise was, and inconspicuously contacted the customer support of five different crypto exchanges: Binance, BitMEX, Bitfinex, Deribit, and of course, PrimeXBT.
PrimeXBT was noted to have the fastest response time out of the five platforms within the independent review, providing an instant response to the customer’s inquiry via our 24/7 live support chat. Only Binance offered live support chat, but a response took minutes and the user was first directed to an auto-responder bot.
According to the research, our support representatives responded to the inquiry politely, provided detailed assistance, and offered additional information on upcoming trading features and the Copy trading module, as a way the customer could bring in additional revenue through PrimeXBT. Links to useful information and helpful tutorials were also offered to the customer for additional reference.
The independent review also commented on PrimeXBT’s presence across multiple support and communication channels, for example, this Medium blog, our Twitter account, and other official channels.
PrimeXBT’s Unwavering Commitment to Customer Support
Customers of any financial platform are trusting the exchange with hard-earned capital. While most users will use the platform regularly and never have a reason to reach out to support, in the rare circumstance they do run into an issue, the situation needs to be handled sensitively and promptly to ensure not only customer satisfaction but that the client feels their funds are safe and secure.
PrimeXBT offers the largest variety of financial assets, and industry-best features like up to 500x leverage and advanced order types. But these enticing features matter little without proper support infrastructure to assist customers in their times of need, or to provide assistance in learning the platform and its tools.
If and when a situation arises, please always feel confident and comfortable in reaching out to our friendly support staff, who will be waiting to greet you with a friendly hello and a helpful attitude. We also thank Cryptomist for putting a spotlight on such a critical, yet often-overlooked aspect of any financial platform and for showing the world what the typical customer support journey is for PrimeXBT users.
As always, our support staff is available 24/7 via live chat. Support may also be reached via the support@primeXBT.com email contact, and users are welcome to reach out via any of our official channels.
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